Terms of service · draft
How H2M works with business clients
Draft. These terms are a draft awaiting review by a lawyer (September 2026). Until they are approved, and wherever a signed contract, an accepted offer or a quote says otherwise, that document prevails.
Parties. H2M sp. z o.o., ul. Partynicka 3B/7B, 53-031 Wrocław, Poland, KRS 0000642495, VAT ID PL5252680451 (“H2M”), and the business that orders a service (“the client”). H2M works for businesses only and does not sell to consumers. Contact: maksym@h2mai.com.
Services. Custom software, AI engineering, operation plans for systems H2M built or took over (Agent Care, Care, Lane, Priority) and training for teams. The scope, price, dates and acceptance criteria of each engagement are set in the offer, the quote or the contract. Work outside that scope starts only after the client accepts a quote. In the client panel (h2mai.com/panel) a quote or a project stage is accepted by a signed-in person with the deciding role; H2M records the name, the time and a hash of the document.
Payments. Prices are net; VAT is added where it applies (businesses with a valid VAT number in another EU country: reverse charge). The client pays by bank transfer against an invoice. Invoices are due on the date they state; late payment bears statutory interest for commercial transactions. Nothing is paid at /start: the audit is offered after the scoping call and paid once the client accepts the offer; its terms are in the section “Audit terms” below.
Refunds. If H2M does not deliver the audit report on time, the client may set an extra 5 business days and then withdraw, and the fee is refunded in full; once the report is delivered, the client may use it without limits and the fee is not refunded. A plan period already paid is not refunded when the plan is cancelled, except as the plan contract provides (for example, the unused months of a year paid in advance). Credits for missed service levels are the only remedy for them and are deducted from the next invoice.
Complaints. Write to the address above or file a request in the client panel: what is wrong and what you expect. H2M replies within 5 business days. A justified complaint about delivered work is fixed at no charge; defects in the scope found within 90 days of acceptance of a build (unless the contract says otherwise) are fixed at no charge and do not use the client's plan.
Cancellation. Plans run monthly with a minimum term of 3 months (Priority: 6 months). A Lane sprint of 1 or 2 months is paid upfront and has no minimum term; after it, Care runs if the order says so. After the minimum term, a plan can be cancelled at any time, by email or in the panel, and ends at the end of the paid billing period; in the measurement period (the first 2 months of the client's first plan) the client can leave on 14 days' notice by email. A build contract ends as the contract states; the client pays for the work done until then. After 14 days of payment delay H2M may pause work, but never withholds the client's accounts, data or code.
Liability. H2M is liable for damage caused by non-performance or improper performance of a service, up to the fees the client paid H2M in the 12 months before the event; lost profits are excluded. These limits do not apply to damage caused intentionally. Hosting, AI and other services the client buys directly from their providers are governed by those providers' terms.
Personal data. Where H2M processes personal data on the client's behalf, a data processing agreement applies. The subprocessors are listed in the privacy notice.
Law. Polish law applies, as the law of H2M's registered office. Disputes go to the common court competent for H2M's registered office in Wrocław. Nothing in these terms limits rights that the law does not allow to be limited.
Audit terms · draft
Audit terms: subscriptions or your own system
Scope. H2M carries out the audit “subscriptions or your own system” for a company that accepted the audit offer at h2mai.com/o/… The client gets a PDF report and a call about the results. The report covers today's costs (subscriptions with their add-ons and the manual work around them), the cost of an own system (build, hosting, AI models and the maintenance plan), the 36-month math with the payback month if there is one, the order of the move and the risks (data, integrations, people, vendors), and a fixed build price or a recommendation not to build.
Deadline. 5 business days from the later of two days: the day the payment is booked and the day the data listed in the offer arrives (subscription invoices for 12 months, the list of tools, the number of people and seats, a call with the person who knows the process). The deadline stops while H2M waits for an answer without which the math cannot go on. Business days are Monday to Friday, excluding public holidays at H2M's registered office.
Price. €1,200 / $1,400 net, in the currency of the offer. VAT is added where it applies; businesses with a valid VAT number in another EU country are invoiced under reverse charge. Payment by bank transfer against a proforma invoice that H2M sends within 1 business day of the offer being accepted, due in 7 days; H2M issues the VAT invoice after the payment. Work starts once the payment is booked.
Credit against the build. If, within 60 days of the report's delivery, the client orders from H2M the build of the system described in the report, H2M deducts the full net audit fee from the first build instalment. The credit does not apply to monthly plans or other services.
The report, to use without limits. The client may use the report and its attachments without limits within its business, under a perpetual licence and at no extra cost, including passing them to another supplier for a quote or a build. H2M keeps its methods, templates and know-how, and may use anonymised, aggregated figures, without the client's name and without data that would identify the client.
Confidentiality. H2M uses the client's data only for the audit and keeps it for up to 30 days after the report is delivered, or for the duration of the build if the client orders it. Both parties keep the information received in connection with the audit confidential for 3 years. Read-only access and an export without personal data are enough for the audit; if personal data of the client's customers is needed, the parties first sign a data processing agreement.
No guarantee of savings. The report is a calculation on the client's data and the vendors' price lists on the day it is prepared, not a guarantee of savings, vendor prices or financial results. An own system does not always win: in the example on /audit (a company of 25 people), after 36 months the subscriptions cost €119,160, an own system with Care €64,080, and with Lane €112,080. If the math does not favour building, the report says so plainly and H2M does not propose a build. If the report does not show savings of at least twice the audit fee over 36 months, H2M refunds the fee within 14 days of the report. Decisions made on the basis of the report are the client's. The worked example: h2mai.com/audit.